Refund Policy

Last Updated: May 05, 2024


Introduction

"Connecting Pieces" is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Connecting Pieces and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.


Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:


Refund must be requested in writing by contacting support@connectingpieces.com

Request of refund must be made within 30 days of the original purchase date

Hard goods must be returned to Connecting Pieces immediately, according to the instructions you will receive once contacting support@connectingpieces.com as directed in step 1.

The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Connecting Pieces sole, reasonable discretion.



Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on www.connectingpieces.com



Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

Refund must be requested in writing by contacting support@connectingpieces.com

Request of refund must be made within 30 days of the original purchase date


Connecting Pieces is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Connecting Pieces at support@connectingpieces.com for any questions related to our policy, or simply to let us know how we can help.


Connecting Pieces PTY LTD

Suite 804, 488 Bourke St, Melbourne

Victoria, Australia 3000

support@connectingpieces.com